Family Dollar | Bill Saving | Financial Assistance

FAQ

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Frequently Asked Questions

Why do you need to see my bills? 

We need to see your exact interest rates, tariffs, costs to understand exactly what you’re paying in order to find you a better deal, otherwise we’re just guessing!

For example, let’s say you have an Origin Energy Green Plan, did you know that there are 30 Green Plans with Origin Energy?  

As you can imagine, the more back and forth that happens between you and our consultants, the more time it takes us to find you a better deal.  The fastest way to get you a better deal is to show our consultants your bills.

Most comparison companies just ask for how much your last bill was or roughly how big your house is and how many people live in it.  This can be wildly inaccurate, so by using your bill we can look at:

  • your precise rate

  • exact discounts

  • your daily usage charge

What if I am currently locked into contracts? 

We build long-term relationships with our clients and will be in touch with you as and when your contracts expire and are up for renewal. 

How are you a no cost service?

We charge the supplier, not you, our valued customer.

Our service is without cost or obligation. We use our expertise to find the best deals for you that will reduce your bills. 

why can i not get these prices directly from the suppliers?

You can, if you know where to look, but it will still use your precious time! Finding the time to manage and review your bills can be challenging to say the least. 

Supplier contracts and managing costs is our specialty and that is all that we do so allow us to do what we’re great at and start investing more of your time focussing on what you do best!

do i have to change suppliers?

In order for you to get the best value, you may need to change suppliers. To make this process seamless we will provide you with comprehensive detail on all of the suppliers we work with and their competitive rates, in order for you to make the right decision for your business.